Privacy Policy

1. Introduction

Conservatory Roof Services operating at conservatoryroof.services ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered in the United Kingdom and comply with UK GDPR (General Data Protection Regulation) and the Privacy and Electronic Communications Regulations (PECR).

2. Information We Collect

2.1 Information You Provide to Us

When you submit an enquiry form or contact us, we collect:

• Personal Information: Name, email address, telephone number (optional)
• Enquiry Details: Your message and any information you choose to share
• Communication Records: Records of correspondence with us

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on pages, referring websites
• Location Data: Approximate geographic location (country/city level)
• Technical Data: Screen resolution, timezone, language preferences

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies. See our Cookie Policy section below for details.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Respond to your enquiries, provide quotes, deliver requested services
• Communication: Send you updates about your enquiry or service request
• Improve Our Website: Analyze usage patterns to enhance user experience
• Marketing: Show relevant advertisements (with your consent)
• Security: Detect and prevent spam, abuse, and fraudulent activity
• Legal Compliance: Comply with legal obligations and enforce our terms

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: When you submit a form or accept cookies
• Contract Performance: To provide services you've requested
• Legitimate Interests: Website analytics, fraud prevention, service improvement
• Legal Obligation: Record keeping for tax and legal requirements

5. Third-Party Services

We share information with the following third-party service providers:

6. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better experience and understand how you use our site.

Types of Cookies We Use

Managing Cookies

You can control cookies through:

• Our Cookie Banner: Accept or reject non-essential cookies when you visit
• Browser Settings: Most browsers allow you to block or delete cookies
• Opt-Out Tools: Google Ads Settings, YouTube Privacy Settings

Note: Blocking certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Enquiry Data: Up to 2 years after your last interaction
• Email Correspondence: Up to 2 years for business records
• Cookies: Varies by type (see cookie banner for details)
• Security Logs: Up to 6 months (IP addresses, device fingerprints for spam prevention)

8. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests or marketing
• Right to Withdraw Consent: Withdraw consent for cookies or marketing at any time
• Right to Complain: Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise any of these rights, contact us at: info@conservatoryroof.services

9. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Rate limiting and abuse prevention systems
• Regular security updates and monitoring
• Access controls and authentication
• Device fingerprinting for spam detection

While we strive to protect your data, no internet transmission is 100% secure. You share information at your own risk.

10. International Data Transfers

Some of our third-party service providers (Google, Cloudflare) may process data outside the UK/EEA. These transfers are protected by:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the UK government
• Service providers' own privacy frameworks

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

14. Supervisory Authority

You have the right to lodge a complaint with the UK's data protection supervisory authority: